Privacy Policy

Introduction

ICY Solutions ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact or enquiry forms
• Request a quote for our services
• Subscribe to our newsletter
• Contact us by phone, email, or other means

This information may include:

• Name
• Email address
• Phone number
• Address and postcode
• Details about your property or requirements

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Deliver the services you request
• Send appointment reminders and service updates
• Improve our website and services
• Send marketing communications (only with your consent)
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (e.g., CRM systems)
• Professional advisors (e.g., accountants, lawyers)
• Regulatory bodies when required by law

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Your Rights

Under UK data protection law (UK GDPR), you have the right to:

• Access the personal information we hold about you
• Rectify inaccurate personal information
• Request deletion of your personal information
• Object to processing of your personal information
• Request restriction of processing
• Data portability
• Withdraw consent at any time

Cookies

Our website uses cookies to enhance your experience. For more information, please see our Cookie Policy.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically retained for 6 years.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: 01724 514365
• Address: 94-96 Oswald Road, Scunthorpe, North Lincolnshire, DN15 7PA

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.