Frequently Asked Questions

Yes, ICY Solutions is fully Gas Safe registered. All our engineers carry their Gas Safe ID cards and you can verify our registration at any time. Our registration number is displayed on our website and all documentation.

We're based in Scunthorpe and cover North Lincolnshire and surrounding areas within approximately 30 miles. This includes Grimsby, Immingham, Brigg, Barton-upon-Humber, Gainsborough, and many surrounding towns and villages.

Yes, we offer emergency callout services Monday to Friday, 8am to 7pm, for both domestic and commercial customers. Emergency response times are typically within 2-4 hours depending on your location and current demand.

We provide free, no-obligation quotes for all work. Our pricing is competitive and transparent with no hidden charges. For smaller jobs, we can often provide a fixed price over the phone. For larger projects, we'll visit your property to assess the work and provide a detailed written quote.

We accept cash, debit cards, credit cards, and bank transfer. For commercial clients, we can arrange account terms and invoicing. Payment is typically due on completion for domestic work, or as per agreed terms for commercial contracts.

We recommend annual boiler servicing to keep your boiler running safely and efficiently. Regular servicing can extend the life of your boiler and may be required to maintain your warranty.

We install boilers from all major manufacturers including Worcester Bosch, Vaillant, Baxi, Ideal, and Viessmann. We can advise on the best option for your home and budget.

A straightforward like-for-like replacement typically takes 1 day. If we need to relocate the boiler or make significant changes to the system, it may take 2 days.

Yes, we can offer finance options to spread the cost of your new boiler. Terms and conditions apply. Ask us for details when we visit for your free survey.

Power flushing is a deep clean of your central heating system that removes sludge, rust, and debris that builds up over time. This can restore efficiency, improve heat output, and extend the life of your boiler and radiators.

Absolutely! Commercial and industrial work is a core part of our business. We work with factories, warehouses, offices, retail premises, landlords, and facilities management companies.

Yes, we provide full Risk Assessments and Method Statements for all commercial work. Our documentation meets the requirements of most facilities management companies and site managers.

Yes, we offer Planned Preventative Maintenance contracts tailored to your needs. These help prevent breakdowns, ensure compliance, and can reduce overall maintenance costs. We can create a schedule based on your specific requirements.

Yes, we understand that many commercial clients need work completed outside business hours to minimize disruption. We can schedule work for evenings, weekends, or whenever suits your operations.

By law, landlords must have a Gas Safety Certificate (CP12) issued every 12 months. We recommend booking your check a few weeks before the expiry date to ensure you don't have any gaps in coverage.

We inspect all gas appliances including boilers, gas fires, and cookers. We check for gas leaks, test safety devices, ensure adequate ventilation, and verify that everything is operating safely. You'll receive a CP12 certificate detailing the results.

Yes, if you prefer, we can contact your tenants directly to arrange appointments. We're experienced in working around tenants' schedules and can send reminders for annual checks.

Yes, we offer competitive rates for landlords with multiple properties. Get in touch to discuss your requirements and we can provide a tailored quote.